How can we help you today?

Download the Valencia Is Yours app or sign up through our Partner Platform. You only need one email to access the entire ecosystem.

Yes, our Unified Identity system allows you to use one account across all three surfaces.

Submit an application through the 'Join as Partner' button on our landing page.

All invoices are automatically generated and stored in the 'Billing' section of your profile.

Yes, you can download regional maps of Valencia to use discovery and navigation features without internet.

Use App Settings > Feedback or email support@valenciaisyours.com with your device model, app version, screenshots, and the steps to reproduce the issue.

Go to Profile Settings > Privacy > Request Account Deletion. If you cannot access the app, contact support@valenciaisyours.com from the email linked to your account.

Yes. Use the same email address to access the consumer app, Partner Platform, and driver tools where your role has access.

Open the booking or ride in the app and choose Support so our team can see the relevant trip details. For urgent issues, email support@valenciaisyours.com.

Include your app version, device model, operating system, account email, screenshots if available, and a short description of what happened.

Trees are planted in protected national forests around Valencia. Exact coordinates are on your certificate.